Frequently Asked Questions

Branding kit


Where are your factories located?

Our main production location is in India through our GOTS certified supply chain network. Quick turn custom tee shirt programs are avilable in the USA, printing and dyeing services available.

Do you manufacture in the USA?

A USA-based quick turn tee shirt program is available. All styles are pre cut, 100% certified organic cotton, available for custom dyeing and printing using all non-toxic, low impact dyes and inks. Please inquire for more information. 


How does your design process work?

Choose from our two co-creative design processes offered for our partnerships:

  1. CUSTOM – work from a pre-existing tech pack or sample, provide development and production support for spec modification, fabric sourcing, color matching, and other style detailing needs.
  2. PRE-DEVELOPED STYLES – we have 20+ existing in-house styles and colors available for custom printing/dyeing/or embroidery, adding in your creative touch to make it uniquely yours. All garments are preshrunk.
I am new to this, and have no background in textiles or tech design and will need support. What are my options?

We welcome designers and brands, both big and small. For each design process, we have solutions to help guide and support you:

  1. CUSTOM – send us a reference sample for styling, fit, fabric, or other characteristics and we can support making the changes needed to match what you envision. 
  2. PRE-DEVELOPED STYLES – We have 20+ existing core MetaWear styles available to customize with your choice of dying and printing. If this is your first collection, we recommend starting here as it is as simple as picking and creating, giving you the ability to move quickly on starting your brand.
What customizations do you have available?

Eco friendly dyeing – piece dye, garment dye, tie dye

Eco friendly washes – enzyme wash (for softening), vintage wash, stone wash

Printing & Embroidery

Custom Printed Labeling (printed or woven), hang tags, and packaging with your branding

How can I ensure my passed designs are protected?

Before kicking off our development process, we will pass a mutual NDA to ensure the protection of both parties. Any development sampling and associated design materials (tech packs, etc.) are protected between brands / retailers and MetaWear and are not shared with other factory clients.

What are your fabric offerings?

Cut & sew knits, wovens, flat knit sweaters

What are your core categories?

We cover a broad range of categories : 

  • Men / Womens / Children / Baby Apparel Tops & Bottoms
  • Soft goods accessories
  • Home/ bed / bath
  • Pets clothing & accessories


How can I receive a quote?

Our main production location is in Head to “BUILD YOUR QUOTE” located on our website to submit a brief questionnaire describing the details of your collection. Our Sales Manager will then be in touch with you to provide costing and further ordering information.

What are your standard leadtimes?

Bulk production lead time: 60-90 days to transit +12-14 days AIR (*upcharge incurred) or +30 days by boat from order approval 

Bulk production lead time USA printed tees: 3-4 weeks from order approval 

Sampling: pre-existing style samples available in our showroom can be delivered as quickly as 1-2 weeks. Custom sampling  lead time can vary depending on fabrication and ranges from 3-6 weeks.

How can I order samples?

Once a bulk quote is passed along and approved, we can then dive into next steps on sampling either pre-existing styles or custom designs produced in preparation for the bulk order.

What is your charge for samples?

If you proceed with a bulk order, the sample is free of charge. If you do not proceed with the bulk order, the sample is charged back to you. For a “test run” sample order exceeding 1-2 pieces, charges are quoted at that time and often are an estimated cost of 2X the bulk price as they are produced in a sampling room, unless they reach MOQ volumes.

What are your MOQs?

MOQs begin at 300 units per style/color for organic cotton knits, final MOQs will be quoted on a per order basis.

If I can't meet these MOQs, do you have alternative options?

For orders under 300 units, if the desired fabric is 100% Organic Cotton Knit Tees, we can work from our in stock USA blanks or discuss alternative solutions to help support a smaller scale program.

If I don't see the fabric I am seeking on your website, can MetaWear source what I need?

MetaWear has a team on the ground in India that follows the pulse of industry innovations to help support sustainable fabric development and other sourcing requests to best support our partnerships needs. As long as the program bulk volume is within the necessary ordering requirements, we can pursue a collective R&D process to achieve the desired characteristics.


What is GOTS?

The Global Organic Textile Standard is the premiere worldwide textile processing standard for organic fibers and is backed up by independent certification of the entire textile supply chain, from farm to finished product. All operators must have an environmental policy including target goals and procedures to minimize waste and discharges. Raw materials, intermediates, final textile products, as well as accessories must meet stringent limits regarding unwanted residues. Minimum social criteria based on the key norms of the International Labor Organisation (ILO) must be met by all processors and manufacturers. These include: employment being freely chosen, safe and hygienic working conditions, no child labor, and payment of a living wage. Discharge printing methods using aromatic solvents and plastisol printing methods using phthalates and PVC are prohibited.

What kind of dyes & inks do you use?

MetaWear is committed to using low impact dyes that are free of any harmful chemicals and are compliant to the Global Organic Textile Standard. These dyes are free of chlorine bleach, acetone, formaldehyde, and heavy metals and have less than 5% runoff compared to conventional dyes, which can run off 55-60% into our environment. Our inks are water based, allergenic-free and non-toxic to help protect your skin (the largest organ in the body) and our planet.

What packaging is used?

Our manufacturing facilities are all GOTS compliant and only use accepted materials which must all be PVC + BPA free, post-consumer recycled paper or biodegradable options for all labeling and packaging materials.

How does a collection qualify for GOTS?

Textile products carrying the GOTS label grade ‘organic’ must contain a minimum of 95% certified organic fibres and a product with the label grade ‘made with organic’ must contain a minimum of 70% certified organic fibres. Both can be certified GOTS but have their own labeling: either “organic” or “made with organic”. At MetaWear, we help support with GOTS certifications, allowing you to include the seal on your end products.

How does a collection quality for Fair Trade?

Fair Trade certification is a 3rd party certification that is available through a premium on the product. The premium helps to contribute directly to programs granting equal pay for farmers and workers Other initiatives within Fair Trade promote education and lead to economic development in cooperatives, with some cooperatives financing health care, schools, and infrastructure, as well as diversification into other crops and into subsistence agriculture. MetaWear’s fair trade certification is available for organic knit, bed and bath, and soft good accessory categories.

How does a collection qualify for C2C?

MetaWear’s supply chain network has factories who are C2C certified and can facilitate programs interested in having this label as part of their program. To receive certification, products are assessed for environmental and social performance across five critical sustainability categories: material health, material reuse, renewable energy and carbon management, water stewardship, and social fairness. Please inquire to learn more about including C2C products in your style assortment. With a circular model approach there are limitations to what products can qualify for the certification.

How can my brand get involved in your regenerative organic cotton farm project?

Our regenerative-in-conversion to organic farm project, RESET, involves a 3-year conversion period, training farmers on the methods to successfully bridge out of conventional farming practices and into organic through regenerative organic farming solutions. After the 3 year period, the farms are awarded their NOP certification. To ensure we are fully supporting the farmers on this journey, we bring on MetaWear partners for this program who are willing to make annual commitments that directly contribute to the resources necessary to help farmers in this process. Individual farmers are allocated specifically to ourbrands involved. Together, we are transforming agriculture through the power of fashion.


What is your shipping process and how much does it cost?

The MetaWear team provides complete oversight of logistics to ensure a safe delivery to your door. All of our costs are quoted LANDED to include duty and freight as part of the final cost included in your bulk estimate.

Do you provide warehousing and fulfillment services?

MetaWear has a warehouse in the USA available for individual customer fulfillment by request. For these services, we charge a monthly fee that is quoted based on shipping activity and total stock. We can integrate warehousing and fulfillment into your company’s Shopify platform for a set up fee, also quoted on a per customer basis. Inventory stock must be purchased at bulk in full prior to storage.

Do you ship internationally?

Yes, we have the ability to drop ship bulk orders from our India factories to any location worldwide. Certain shipping limitations are subject to occur and duty rates are applied per final ship-to address, provided as part of the final quoted bulk costing. MetaWear’s USA warehouse also offers international shipping options. Standard rates apply.